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ADTRAN Custom Extended Services (ACES) is a comprehensive and flexible installation and maintenance service program designed to protect your customer's network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts. With ACES, you can customize coverage to supplement your own services program to meet your customer's needs. You can protect any or all ADTRAN equipment in the network, at host or remote locations. ACES Remote Installation Service ensures that you have a Technical Support Engineer available by telephone to assist you in installing ADTRAN equipment. ADTRAN will review the application, guide the customer through hardware and software programming, and assist in testing to assure proper operation in the customer network.
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