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Microsoft Identity Integration Server 2003 (MIIS) helps you synchronize identity information across a wide variety of identity stores, easily provision and de-provision accounts and identity information across systems and platforms, enable self-service and helpdesk initiated password management and reset from a Web browser. MIIS enables a company to synchronize identity information across a wide variety of heterogeneous directory and non-directory identity stores. This allows customers to automate the process of updating identity information across heterogeneous platforms while maintaining the integrity and ownership of that data across the enterprise. You benefit from improved productivity and reduced administrative costs as identity data is kept up to date across an enterprise without manual updates. MIIS allows you to easily provision and de-provision user's accounts and identity information like distribution, e-mail and security groups across systems and platforms. Customers will be able to quickly create new accounts for employees based on events or changes in authoritative stores like the human resources system. Additionally, as employees leave a company they can be immediately de-provisioned from those same systems. Password management capabilities make possible to end-users or helpdesk staff easily reset passwords across multiple systems from one easy-to-use Web interface. End-users and helpdesk staff will no longer have to use multiple tools to change their passwords across multiple systems. Password resets are one of the most expensive costs associated with a helpdesk. This feature helps companies to reduce the cost of their helpdesk operations while improving the productivity of their workforce. The Microsoft Identity Integration Server (MIIS) 2003 Service Pack 1 (SP1) contains additions and enhancements to management agents, password support, and other existing features.